Nine Acres Store Policies
Returns and
Exchanges:
Here at Nine Acres your happiness is my priority.
I do realize that you must try on your baby carrier. Do not wash it and make sure you do not have on any perfume or the like and that baby's diaper is clean, if the diaper, baby or you leak on to the carrier the carrier is not returnable. Please do keep in mind that brand new carriers are stiff and will require a good washing to get them in condition for easy use.
All
returns only on unwashed, un-used items
within 14 days of purchase. Items that smell of detergents, perfumes,
essential oils or other fragrances on them will not be accepted for
return. Items must be in brand new condition, determined by
me. Shipping will not be refunded. If you are buying something for a
baby not yet born please let me know the baby’s due date at time of purchase and
the 14 days will begin on the baby’s due date. All returns are subject to
a 10% restocking fee.
Custom orders are not
returnable.
Custom carriers are not
returnable for any reason other then a manufacturing defect. If you have a problem with the
construction of the carrier contact me and a replacement or store credit will be
issued once the carrier is returned and I have seen the defect. Return
shipping is the buyers responsibility.
Shipping
All orders ship out with in one week of order placement. Free delivery confirmation is included on every order. If the delivery confirmation shows the package delivered then I consider it delivered and transaction complete. If you'd like to insure your package please just let me know and I can add it on for a fee of $2.00 a separate invoice will be sent for that. I do reuse packing material so you may get a box or bag that has been used once before, this is one more way to recycle and help the planet.
Payments
Any questions please feel free to contact
me
If you need to return an item please
email me first at contact@nineacres.com so I know the item is coming.
Please include your order number, date of purchase and your email address in
both the email and package upon return.
Thank
you,
Christine
Bradt
I appreciate your business